July 2020 Announcement

We have completed our event review of the current September dates of Heroes of the Shadow World. As you may have expected, we do not feel NYC will be ready for our convention due to the current COVID-19 situation.

Here’s the good news: we were able to coordinate a new weekend that works for ALL of the actors and almost all the crew.

Are you ready for the new dates? Here we go!

Heroes of the Shadow World will take place in NYC the weekend of Saturday, May 29 – Monday, May 31, 2021. This will be Memorial Day Weekend in the United States, which will mean many attendees will already have those days off from work.

We also have another treat in store for you. You know the dates of September 12 and 13 you already have on your calendar? We are going to offer our At Home convention on those two days! There will be free offerings for those of you who hold passes to the in-person convention now taking place in May 2021.

We know that these changes may not work for all our attendees, but based on our discussions with the Intercontinental New York Times Square, the cast and crew and other city and state officials we do not know whether restrictions would be lifted in New York City time for us to host our event in September, but also with increased health and safety protocols we would not be able to put on the type of event that any of us would expect. The health and safety of the cast and crew, our staff, and especially all of our guests are of the utmost importance to us, and we believe it is in everyone’s best interests to postpone the event.

We know that many will be disappointed by this decision, as we were all looking forward to spending three days together celebrating Shadowhunters, meeting new people, reconnecting with old friends, and having amazing experiences. This has been an incredibly difficult decision for us to make.


Hopefully you all know by now how important you all are to us. Each and every pass holder will be contacted personally by one of our customer service advisors within the next seven days to make sure that your personal requests are dealt with.  Please do not contact us unless you have not heard from us by July 17, 2020, as we need to be able to ensure that your questions and queries are dealt with individually and efficiently and by the correct person.


But let’s continue with the good news, shall we? The following guests are joining us in May 2021!

CAST

CREW
Brian Hui  | John Rakich | Taylor Mallory | Doug McCullough | Jen Fisher | Antonio Germinario [TBC]Matt Hastings [TBC] | Josh Butler | Aisha Porter-Christie | Stefanie Terzo | Philippe Thibault | Lindsay Wolfington | Pete Binswanger | Amanda Row [TBC] | Ron Rauch | Shelley Mansell | Amanda O Leary 

Unfortunately Todd Slavkin and Darren Swimmer are unable to confirm their attendance for May 2021 at this time however we can confirm that they will attend HOTWS At Home. 

September 2020 “At Home” Convention

Heroes of the Shadow World “At Home” will continue over the weekend September 12th and 13th. 

We can confirm that our virtual Shadowhunters At Home Convention will continue over the original dates in September with panels, chats, herograms and virtual autograph signings. 

We are thrilled to announce that we have the support of our amazing guests and will be launching our schedule and additional extras available over the coming weeks.  The virtual convention will be unique in including both cast and crew with behind the scenes insights in the panels and discussions, many of which will be free of charge to HOTSW 2021 convention pass holders. We will have some additional guests joining us as well.

NOTE:  All photo purchases will be automatically transferred to HOTSW At Home 2021 as we cannot provide these extras without the physical convention taking place. We would not like you to lose your valuable extra as we know how special they are to you as they are of limited availability.

Jalmics Rewards Members Program

Our amazing team have also fast tracked our members program which was not due to be released until 2021 so that we could say thank you to our customers for hanging in there this year with us, during these unprecedented times. 

We wanted to make it really simple so that you get something back when you commit to us, and the more you commit the more you get back. 

When you confirm with your customer service advisor that you wish your passes and purchases to convert to 2021 then the following rewards will be activated.  

Amount Spent  Incentive (Rewards are cumulative so you will receive all rewards up to the value that you have spent.)
$500  15% discount voucher valid for one purchase 
$1,000  20% discount voucher valid for one purchase 
$1,500   Free Pass Reservation* – valid for one event  
$2,000  Crew Breakfast 
$3,000  Cast Breakfast 
$4,000  Lifetime Free Pass Reservation*
$5,000  VIP Pass to VIP area at After Party and Concert 

*The Free Pass Reservation allows you to reserve any pass at our event sales for 30 days without paying for it. 

Current Pass Holders…

EXTRAS: Friday extras will transfer to Monday. Saturday and Sunday passes and extras will stay the same.

In order to prepare for your customer service contact we have the following options for anyone who has already purchased a ticket for Heroes of the Shadow World 2020. 

Option #1:
Your Pass and Extras will automatically be transferred to the new dates in May to ensure that your seat and extras are protected.  

We are planning our May event to be a smaller more exclusive event. We’ll work just as hard as we always do to put on an amazing event, but attendance will be limited to allow for more open space.  

We will also issue all existing pass holders with a Jalmics store merchandise credit [when merchandise is released]. This merchandise credit can be used for anything in our store, such as T-Shirts, Photo Booth, Drink Bottles, Hoodies, Stickers, Posters, and more! 

Merchandise Credits will be issued as follows  

  • Infinity Pass Holders: $65 Merchandise Store Credit 
  • Wisdom Pass Holders: $55 Merchandise Store Credit 
  • Empathy Pass Holders: $40 Merchandise Store Credit 
  • Inspiration Pass Holders: $30 Merchandise Store Credit 
  • Courage Pass Holders: $25 Merchandise Store Credit 
  • Allegiance Two Day Pass Holders: $20 Merchandise Store Credit 
  • Allegiance One Day Pass Holders: $15 Merchandise Store Credit 

Option #2:
Cash in your purchases for vouchers for an alternative event or At Home event 

You can exchange your purchases for a voucher to use for the HOTSW At Home Virtual Convention or one of our other virtual or physical events. 

When you exchange your purchases you will also receive a merchandise credit [when merchandise is released]. This merchandise credit can be used for anything in our store, such as T-Shirts, Photo Booth, Drink Bottles, Hoodies, Stickers, Posters, and more! 

 Merchandise Credits will be issued as follows  

  • Infinity Pass Holders: $65 Merchandise Store Credit 
  • Wisdom Pass Holders: $55 Merchandise Store Credit 
  • Empathy Pass Holders: $40 Merchandise Store Credit 
  • Inspiration Pass Holders: $30 Merchandise Store Credit 
  • Courage Pass Holders: $25 Merchandise Store Credit 
  • Allegiance Two Day Pass Holders: $20 Merchandise Store Credit 
  • Allegiance One Day Pass Holders: $15 Merchandise Store Credit 

Option #3:
Swap your passes and purchases with another fan 

If you know of another fan who would like to attend in your place then you must arrange the financial aspect of the transaction between yourselves, but then advise us and we will transfer your pass and extras into their name and account. 

This option is available as an open ended alternative until December 31, 2020. 

NOTE:  All merchandise credits will be issued on January 1st, 2021 AFTER the transfer period is closed to ensure that we do not issue credits to pass holders who subsequently transfer their passes.

DEADLINE:  Please be advised that all passes and extras will be automatically transferred to Heroes of the Shadow World 2021, unless we have made alternative arrangements with you, either on the date of email confirmation or on July 31, 2020 if we cannot contact you by email.   

Hotel Booking Reservations [made through our website]

Anyone who had a hotel reservation for our original May convention, and then transferred the booking to September will be contacted individually to discuss your preferences. However please consider your options below before we contact you; 

  1. We are prepared to hold the room rates, with no increase for 2021, for customers who wish their booking and payment to remain in place for the new convention dates. 
  2. We will offer full refunds for anyone who wishes to cancel their booking, but any new bookings will be at the revised 2021 rates. 

2021 Hotel News

We have not currently arranged for a venue for 2021 due to the ongoing uncertainty in New York and booking requirements for an event of our size.  We need to ensure that the venue can cater for it with any restrictions when they are announced, however we do still have an agreement with the Intercontinental New York Times Square for the provision of facilities for our event. 

In Conclusion

Finally we would like to thank you all for your kind wishes and support following our recent announcement regarding our staff illnesses.  We are deeply appreciative of your commitment to our vision for Heroes of the Shadow World and we promise you that in May 2021 New York will become the centre of the Shadowhunters universe and we will immerse you in the Shadow World for three unforgettable days. 

We look forward to meeting you all there. 

 – The HOTSW Team 

Remember… each and every pass holder will be contacted personally by one of our customer service advisors within the next seven days to make sure that your personal requests are dealt with. 

Please do not contact us unless you have not heard from us by July 17, 2020.