After having had to shut down the majority of our offices due to the global COVID-19 pandemic, we are happy to announce that we are back to work in full force as of this week.
We hope that everyone is doing alright and has made it safely through these trying times. In more ways than one, our world and society are undergoing pronounced and historical changes, and as we look hopeful into the future, it is also important for us to carry on.
We apologize for the silence over the past few months, out of respect for everyone affected by the current happenings we decided to take a step back and minimize our postings. Our team has also been hit by the coronavirus but thankfully everyone is recovering. We have experienced first hand how debilitating this virus can be and we want to give you our guarantee that our convention will not be responsible for causing harm in any way to any of our guests.
During these past few months, we have been working hard to be able to maintain Heroes of the Shadow World in September. However the contagion in New York has been catastrophic. Our risk assessment team is currently reviewing the situation with all our guests to determine whether postponing the main event until 2021 is the safest course of action. We are advising you now as we are suspending all instalment payments that are due and are asking that you do not book any flights for September until this review is complete. All of your concerns expressed on social media and in direct correspondence have been assembled and are a key element in the review.
Our main concern is the safety and wellbeing of the cast, crew, staff, and, of course, the fans. You have all given us tremendous trust by booking tickets for our convention, please know that we are working hard to bring you the convention we promised you, as this is equally as important to us.
We made the decision to postpone earlier in the year as it was in the best interests of everyone, and we will not hesitate to make the same decision again if it is once again in your best interests. We do not make these decisions lightly due to the disruption they cause you and we avoid them where possible, however health, safety and delivering on our promise to you is our primary concern.
Please trust our team to make the right decision for you all and allow us to deliver the celebration of Shadowhunters that we all want this to be. We will update you as soon as possible on the conclusion of our discussions with our guests.