Postponement Announcement – Jalmics International

The HOTSW team has worked tirelessly over the past few months to put together an amazing celebration for you, with an unbelievable line up representing the best of the cast, crew and music from the show.

Since the end of January, we have had a small risk assessment team in place who have been closely monitoring and reviewing the situation regarding the COVID-19 coronavirus and its potential impact on the show. Our whole team is dedicated to you, the fans and providing you with an amazing experience and so we put in place every protocol we could to keep you, our talent guests and our staff safe.

Ultimately, your health and the health of our guests is our top priority and the recent acceleration and escalation of the virus, and mitigation measures internationally have left us with no alternative other than to postpone Heroes of the Shadow World until September 11th to 13th, 2020.

We have made this decision with the full support of all of our guests but with a heavy heart as it carries so much disappointment with it for all of us.

We appreciate that you are exceptionally disappointed and ask for your patience and understanding as we contact all of you individually over the coming 72 hours to discuss your pass and extras. We would request that you do only contact us if you have not received an email within 72 hours. Please check the FAQs listed below.

With very best wishes
The HOTSW Team

Frequently Asked Questions

Passes & Extras

Refunds and Reimbursements, Hotel Reservations

You can swap your pass for vouchers for the ”At Home” convention and extras or sell your pass and extras in the transfer window. Options available to you can be discussed with your customer service advisor when they reach out to you.

If pass holders are unable to attend the dates in September, we will open an immediate transfer window of three weeks whereby tickets and extras may be offered for sale and transferred.

We are working with every guest individually to reach a solution that works for them.

The Convention

Guest Line-Up

Other Concerns/Questions

The new date is set for September, which should allow health care specialists and experts enough time to deal with the current crisis. The latest developments in China have shown that the pandemic has slowed down and the implemented restrictions worked.

There is also evidence that higher temperature might help to drastically improve the situation. The virus is expected to be under control by the end of August and not to return until November, which is why we selected September as the postponement date.