Postponement Announcement – Jalmics International

The HOTSW team has worked tirelessly over the past few months to put together an amazing celebration for you, with an unbelievable line up representing the best of the cast, crew and music from the show.

Since the end of January, we have had a small risk assessment team in place who have been closely monitoring and reviewing the situation regarding the COVID-19 coronavirus and its potential impact on the show. Our whole team is dedicated to you, the fans and providing you with an amazing experience and so we put in place every protocol we could to keep you, our talent guests and our staff safe.

Ultimately, your health and the health of our guests is our top priority and the recent acceleration and escalation of the virus, and mitigation measures internationally have left us with no alternative other than to postpone Heroes of the Shadow World until September 11th to 13th, 2020.

We have made this decision with the full support of all of our guests but with a heavy heart as it carries so much disappointment with it for all of us.

We appreciate that you are exceptionally disappointed and ask for your patience and understanding as we contact all of you individually over the coming 72 hours to discuss your pass and extras. We would request that you do only contact us if you have not received an email within 72 hours. Please check the FAQs listed below.

With very best wishes
The HOTSW Team

June 2020 Update

After having had to shut down the majority of our offices due to the global COVID-19 pandemic, we are happy to announce that we are back to work in full force as of this week.

We hope that everyone is doing alright and has made it safely through these trying times. In more ways than one, our world and society are undergoing pronounced and historical changes, and as we look hopeful into the future, it is also important for us to carry on.

We apologize for the silence over the past few months, out of respect for everyone affected by the current happenings we decided to take a step back and minimize our postings. Our team has also been hit by the coronavirus but thankfully everyone is recovering. We have experienced first hand how debilitating this virus can be and we want to give you our guarantee that our convention will not be responsible for causing harm in any way to any of our guests.

During these past few months, we have been working hard to be able to maintain Heroes of the Shadow World in September. However the contagion in New York has been catastrophic. Our risk assessment team is currently reviewing the situation with all our guests to determine whether postponing the main event until 2021 is the safest course of action. We are advising you now as we are suspending all instalment payments that are due and are asking that you do not book any flights for September until this review is complete. All of your concerns expressed on social media and in direct correspondence have been assembled and are a key element in the review.

Our main concern is the safety and wellbeing of the cast, crew, staff, and, of course, the fans. You have all given us tremendous trust by booking tickets for our convention, please know that we are working hard to bring you the convention we promised you, as this is equally as important to us.

We made the decision to postpone earlier in the year as it was in the best interests of everyone, and we will not hesitate to make the same decision again if it is once again in your best interests. We do not make these decisions lightly due to the disruption they cause you and we avoid them where possible, however health, safety and delivering on our promise to you is our primary concern.

Please trust our team to make the right decision for you all and allow us to deliver the celebration of Shadowhunters that we all want this to be. We will update you as soon as possible on the conclusion of our discussions with our guests.

Frequently Asked Questions

Passes & Extras

Refunds and Reimbursements, Hotel Reservations

You can swap your pass for vouchers for the ”At Home” convention and extras or sell your pass and extras in the transfer window. Options available to you can be discussed with your customer service advisor when they reach out to you.

If pass holders are unable to attend the dates in September, we will open an immediate transfer window of three weeks whereby tickets and extras may be offered for sale and transferred.

We are working with every guest individually to reach a solution that works for them.

The Convention

Guest Line-Up

Other Concerns/Questions

The new date is set for September, which should allow health care specialists and experts enough time to deal with the current crisis. The latest developments in China have shown that the pandemic has slowed down and the implemented restrictions worked.

There is also evidence that higher temperature might help to drastically improve the situation. The virus is expected to be under control by the end of August and not to return until November, which is why we selected September as the postponement date.