Fill Your Basket – HOTSW NYC 2022

➰ The Heroes of the Shadow World convention

Heroes of the Shadow World will take place in New York City the weekend of Friday, April 22 – Sunday, April 24, 2022.

For three days this event will give you access to the people who brought Shadowhunters to life. And for the first time, both the cast and crew will have a chance to experience, in person, the love and respect that they have earned.

The convention weekend will not only feature traditional elements such as panels, photo-ops and autographs, but it also will offer uniquely tailored extras and glimpses behind the scenes. For example, our making-of Shadowhunters workshops will be led by crew members who will share their experiences in making Shadowhunters. Instead of Meet & Greets, there will be themed chat sessions delving deeper into the show’s messages. We will also have some crew and cast panels that will give fans the inside track of fan favorite episodes!

We can’t wait to reunite the Shadowfam and create some amazing memories.

🛒 Fill Your Basket

At Jalmics International we know that 2020 and 2021 have not been easy years for us all.

To give you the opportunity to be able to attend our event in New York and get all of the extras from your favourite cast members, we have launched “Fill Your Basket”! You fill your basket with the passes and extras that you want for Heroes of the Shadow World, make a first payment and then pay by instalments until February 2022.

FILL YOUR BASKET, Step by Step

  1. Choose your passes and extras that you’d like to purchase for Shadow Hunters 2022. 
  2. Checkout & choose the payment option listed as ‘Fill your Basket.’
  3. If your card details are saved on your account, our team will confirm this with you and set up the automatic payments each month, and make your first payment. If you do not have card details saved on file, you will be emailed an invoice by a secure payment site (Stripe), to make the first payment which will save your card details for future instalments. 
  4. Sit and wait for Shadowcon 2022 with all of your Passes and extras being paid for monthly!!

How many instalments are we allowed?

Up to 7 instalments (starting August 2021). Your first instalment will be made on the day of purchase and then every payment thereafter will be on the 15th of the month. The last payment date will be the 15th February 2022.

🏨 The Heroes of the Shadow World Location

New York Marriott Marquis

1535 Broadway, New York, NY 10036, United States

New York Marriott Marquis is a vibrant fixture of Times Square and brilliantly captures the iconic energy and spirit of Manhattan. Located on West 46th Street and Broadway, this hotel places guests near some of NYC’s most illustrious attractions including Rockefeller Center, Radio City Music Hall and the Theater District. Experience incredible restaurants including New York’s only revolving dining room with spectacular views of Times Square. Set the stage for a relaxing stay with a 24-hour fitness center and all-day in-room dining. Expert staff help you navigate this ever-evolving hotel in Manhattan.

🎟 The Heroes of the Shadow World Passes

Eight pass levels offer a wide range of price levels and inclusions from $110. Please read each description carefully for full details of what each pass includes for the purchase price. Heroes of the Shadow World is a different convention experience which will offer a full panel room schedule for three days including behind the scenes insights with the cast and crew from the show. This is included in all passes at no additional cost. A pass is required to gain access to the event and purchase extras.

We have worked very hard to ensure that as many of the Shadowfam as possible can attend Heroes of the Shadow World and over half of our passes are priced at $220 (~200€) or less. In addition, pass payment options are available in 1 or 2 instalments.

AT HOME Pass
$30 (~25€)

• Access to the virtual convention on April 22-24, 2022
•  At least 6 live-streamed panel (panels will not be for sale, available to all attendees)
• Free 7-day access to recorded footage via WHOVA of any panel you purchase, and the included panels**
• Possibility to purchase extras such as panels, autographs, videograms, photo ops and live-chat sessions
• Access to exclusive giveaways
• Access to Whova (View personalized schedules, chat with others, polls & more)
• No extra service fees when purchasing extras

More information available here.

INFINITY Pass
$1985 (~1810€)
  • 3-day access to the event
  • 1st row assigned seat in the Panel Room
  • Line priority for all activities
  • 6 Enhanced Autograph Combos from any guest in any category
    [Please note that this can also be just an Autograph if the guest does not offer a Combo.]
  • 6 Solo Photo Ops, from guests in any category
  • Choice of Group Photo (Cast or Crew) or Duo/Trio, excluding Legends
  • Choice of 1 Chat Session, excluding Legends and Heavenly Fire
  • Tickets to 2 Crew Workshops of your choice
  • Tickets to selected additional activities
  • 1 ticket to Welcome Breakfast Buffet with the cast & crew
  • 1 ticket to Sunday Wrap Party
  • Heroes of the Shadow World T-shirt, Goodie Bag, and event poster
  • 1 Photo booth strip
  • Digital Photo Ops Included
  • A full-day panel schedule for 3 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
  • Extremely limited ticket availability
WISDOM Pass
$1285 (~1170€)
  • 3-day access to the event
  • 1st/2nd row assigned seat in the Panel Room
  • Line priority after Infinity Pass for all activities
  • 5 Autographs from choice of any guest, except Legends
  • 1 Enhanced Autograph Combo from choice of any guest, excluding  Legends
  • 3 Solo Photo Ops from choice of select Legend Guests and all other categories [Matthew Daddario and Harry Shum Jr. are not included in this pass]
  • Choice of Group Photo (Cast or Crew) or Duo/Trio, excluding Legends
  • Tickets to 1 Crew Workshop
  • Tickets to selected additional activities
  • 1 ticket to Welcome Breakfast Buffet with the cast & crew
  • 1 ticket to Sunday Wrap party
  • Heroes of the Shadow World T-shirt, Goodie Bag, and event poster
  • 1 Photo booth strip
  • Digital Photo Ops Included
  • A full-day panel schedule for 3 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
  • Extremely limited ticket availability
EMPATHY Pass
$650 (~590€)
  • 3-day access to the event
  • Assigned seat in 2nd / 3rd row in the Panel Room
  • Line priority after Wisdom Pass for all activities
  • 3 Autographs from choice of Downworld Cabinet Guests
  • 1 Autograph from any Guardians Guest
  • 1 Enhanced Autograph Combo from choice of any guest, excluding  Legends and Heavenly Fire.
  • 2 Photo Ops from choice of any guest, except Legends and Heavenly Fire.
  • Tickets to additional selected activities
  • Heroes of the Shadow World T-shirt, Goodie Bag, and event poster
  • 1 Photo booth strip
  • A full-day panel schedule for 3 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
  • Limited ticket availability
INSPIRATION Pass
$450 (~410€)
  • 3-day access to the event
  • Assigned seat in rows 4-5 in the Panel Room
  • Line priority after Empathy Pass for all activities
  • 4 Autographs from choice of Downworld Cabinet Guests
  • 1 Enhanced Autograph Combo from choice of Downworld Cabinet Guests
  • 1 Solo Photo Op from choice of Downworld Cabinet Guests
  • Heroes of the Shadow World Goodie Bag
  • 1 Photo booth strip
  • A full-day panel schedule for 3 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
  • Limited ticket availability
COURAGE Pass
$295 (~270€)
  • 3-day access to the event
  • Assigned seat in rows 5-7 in the Panel Room
  • Line priority after Inspiration Pass for all activities
  • 2 Autographs from any Downworld Cabinet Guest
  • Heroes of the Shadow World Goodie Bag
  • 1 Photo booth strip
  • A full-day panel schedule for 3 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
ALLEGIANCE Pass
Two Days: $220(~200€)
  • 2-day access to the event on
    • Friday & Saturday
    • Saturday & Sunday
  • Assigned seat in the Panel Room
  • 1 Autograph from choice of Downworld Cabinet Guest
  • A full-day panel schedule for 2 days
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes
  •  
ALLEGIANCE Pass
One day: $110 (~100€)
  • 1-day access to the event on
    • Friday
    • Saturday
    • Sunday
  • Assigned seat in the Panel Room
  • A full-day panel schedule for 1 day
  • Possibility to buy additional extras
  • Entry into daily raffle for prizes

👤 The Heroes of the Shadow World Guests

Legends

Katherine McNamara
Dominic Sherwood
Matthew Daddario
Harry Shum Jr.
Alberto Rosende
Isaiah Mustafa

Heavenly Fire

Emeraude Toubia
Luke Baines
Jade Hassouné
David Castro

Guardians

Kimberly-Sue Murray
Nicola Correia-Damude
Alan Van Sprang
Anna Hopkins

Downworld Cabinet

Vanessa Matsui
Tessa Mossey
Adam Kenneth Wilson
Sydney Meyer

❓ FAQ

COVID Related Questions

Will we need to be vaccinated to attend the event?

At the moment for the safety of our attendees, staff and guests it is a requirement that everyone attending our event will need to be fully vaccinated.

Will there be covid tests at the event?

Our current plan is to test every attendee before entering the event. We will test everyone at the entrance so that you are as safe as possible.

What if I don’t have my vaccine proof?

Under the current rules unfortunately you won’t be allowed admission unless you can prove your vaccination status.

Covid Updates

As we are sure you can appreciate the situation with COVID is constantly changing. We cannot confirm categorically today, the exact procedures that will be in place in April 2022. We will however provide updates as soon as there are any changes to our policies.

Frequently Asked Questions

When does the convention start and end?

The event will run from 9.30am to 6.30pm, with a Wrap Party on Sunday night ending around 9.30pm. Please be aware that an early check in for our event will be available from 6pm to 8pm on Thursday!

Can I pay in less instalments?

yes, you can pay between 2-7 instalments. (from August 2021)

Are workshops still happening? I wanted to purchase one but I don’t see them in the store?

The workshops are still happening but will not be available for purchase until we have confirmed the final schedule. Keep an eye on our socials for when the Crew are re-announced and the workshops are available for purchase.

I’m interested in tickets for the concert. Is that still happening?

The concert is still happening but we will not be offering the tickets for sale until we can confirm the line up. Keep an eye on our socials for when the line up is re-announced and “Out of the Shadows” is available for purchase.

I can’t be there in person but I would like to attend NYSHADOWCON from home. Is the At Home experience still being offered and where can I find those extras? Will they be part of the fill your basket sale?

We’d love for you to attend our At Home Experience. Tickets are available here. Keep an eye on our socials for what extras will be announced, and when! All passes and extras for NYSHADOWCON are included in the fill your basket sale.

I’m interested in upgrading my pass. Can I do that? Will I get the same benefits you offered to Legacy Members when the postponement was announced?

You can update your pass no problem – email our team at support@jalmics.com and we will get that sorted for you. Unfortunately, the legacy benefits are not available for new purchases.

Why aren’t you offering separate passes anymore for the Alicante and Idris rooms? Will this affect my seating?

The Marriott Marquis is an amazing venue; because it is a more spacious facility the Shadowfam can be together in one room! You will still be guaranteed the row seating included in your pass.

When will you tell us about the new guests we were promised when the postponement was announced?

As soon as we can, keep an eye on our socials for this!

I bought extras last year and would like to trade them for someone else or move them to a different day. Can I do that?

Unfortunately not. Our terms and conditions are that purchases are non transferable once made. The only exception to this are purchases that were made for Monday have been automatically transferred to Friday. If this is not acceptable then please contact support@jalmics.com.

I don’t even remember what extras I have. How can I view my purchases?

You can easily find them, just follow these steps:

Laptop / PC / Notebook:

  1. Log into your account at jalmics.com
  2. Click on “My Account” on top of the website.
  3. Go to the menu on the left side and click on orders. To get further details of your order, click on the eye symbol at the right side of every order line.

Phone:

        1. Click on the people symbol (my Account) on the left bottom at jalmics.com
        2. Log in to your account.
        3. Scroll down to “Orders” and click on the line.
        4. To get further information of your order, click on the eye symbol on the right bottom of every order block.

My roommate is no longer attending the con? What should I do now?

We will already have been informed by your roommate and we will automatically allocate you an alternative. If you have someone specific whom you would like to share with them please email support@jalmics.com immediately.

I originally booked a room with a roommate but I would like to change to a single room. Can I do that?

As long as your roommate is happy to accept the cost of the room you already have booked with them on their own. We will require an email from both of you in order to action this request. Email our team at support@jalmics.com who will sort this for you.

I paid more for the room at the previous hotel. Will you refund the difference?

If you booked with the previous hotel, your purchase will be transferred to the New York Marriott Marquis, and you will receive a store credit for any difference in room rate that you can use either on the day, or online. If the hotel price had increased then we would have covered the increase and this is why there is a store credit rather than a refund.

I didn’t book my hotel with you before. Can I book now with the new hotel?

Of course! Here is the link for the Marriott Marquis products

Will I get rewards points for my fill your basket purchases?

Absolutely. Rewards points will be earned for any pass or extra purchases on our website. Excluded items are: Shipping Charges, Hotel Purchases, Service Charges, Gift Certificate Redemption and Store Credit Redemption.

I can’t attend anymore. Can I get a refund?

Unfortunately as per our terms and conditions there are no refunds on purchases once made.
We can arrange for you to attend via the At Home service and for many of your extras to be fulfilled remotely.
Please email support@jalmics.com in order to action this

What happens if I miss my payments?

If your automatic payment fails, the system will automatically try and take it over the next 3 weeks. If the payment continues to fail we will send you an email advising you that you need to bring your instalments up to date. You will have 7 days to correct this situation. If you do not do this and/or you do not contact us to discuss the situation, the system will automatically cancel your instalment plan and you will lose your items and any monies paid towards them.

What happens if I decide I no longer want to attend the event in the middle of my installment plan?

Our normal terms and conditions will apply. All purchases are final.